Even before the COVID-19 pandemic, reaching the most vulnerable in society proved difficult for city leaders. Providing services and government assistance has always been a challenge, and those hardest to reach are often the most in need. However, new innovations are providing pathways to reach societies most vulnerable and give opportunities to those who seek it. From unbanked households to those who live in informal settlements and work at informal businesses- ensuring vulnerable citizens are properly served makes the entire city a better place to live.